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Getting screwed by dumb phone policies and rules is common place for me. I remember buying this one "plug-in internet" device and it gave you a few days of "fast" speed and then it would be barely useful. What a piece of garbage that was, not to mention the phone itself being good one day and garbage the next. I cannot tell how many times it died on me. Never went to that supplier again and yes, getting scammed by dumb companies is all too common.